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WX Network
Decentralized Trading Protocol

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Frequently Asked Questions

Why do you recommend me to use an email account?

Using an email account is the safest authentication method because it doesn't require you to transfer your seed. Sending a seed always carries the risk of being intercepted. If third parties take over your seed, you will lose your funds. It is important to note that seed accounts are no less secure than email accounts, but only if the user is confident in the safety of their actions, they understand what a seed is and how the blockchain works. Seed accounts are intended for more experienced users. Also, when using an email account, you can always quickly restore access if you forgot your password. Unlike a seed account, you can use an email account in different browsers and on different devices without having to import it every time. You can learn more about the differences between a seed account and an email account here.

What is the difference between registering with email and registering with seed, private key or Keystore File?

By registering using email, you can access your account from any browser on any device, simply by specifying this email as a login and specifying your password. In the case of registration using Seed, private key, or Keystore File, registration occurs only for this device and only for this browser. As a result, you will be forced to create a password and import your account every time you clear your cache or use a new device or browser. We do not recommend using this method, as every time you provide your seed, private key, or Keystore File, they can be intercepted.

I didn't receive a letter with a verification code. What should I do?

In this case, you need to make sure that you entered your email correctly when registering. Also, try checking your spam folder. Perhaps the letter got there.

I am trying to log in and receive the message "You do not have any imported seed accounts. Please go to the Sign Up page and create your account." What does it mean?

You can see such a message only if you try to log in to your seed account. It can appear in the following cases: - You previously created a seed account, but after that, you may have cleared the cache of your browser or started using a new browser or device. In this case, you need to import the previously created account. - You were registered by email and you do not have a seed account. In this case, you need to go to the email login page.

I have previously created a seed account and want to use it in another browser. How can I import it?

If you want to use your seed account in another browser, first of all, you need to create a password for access. After that, you can import your existing account by specifying your seed.

Can I restore access to my seed account via email?

Unfortunately, this is not possible. Seed accounts are not tied to email addresses. No one except you has access to your seed and therefore cannot restore it. However, if you forgot your seed account password but remember your seed, then you can restore access to your seed account. To do this, use the link "Forgot your password?", which is located under the login form.

How to restore access to my email account?

To restore access to your email account, you need to enter the email address that was used during registration. Next, you must come up with a new password and confirm its change using a verification code that will be sent to your email address. You can find out what to do if the letter with the verification code did not arrive here.

How to log in using MetaMask wallet?

To log into your account via MetaMask wallet, you need to select the 'Ledger or Browser Extensions' authorization method on the 'Access my Account' page. Select MetaMask in the pop-up. If you do not have installed MetaMask browser extension - follow the instructions on your screen. In the other case, a notification requesting to connect your account to Waves.Exchange will appear. Confirm the connection and permission requests by clicking 'Next' in the MetaMask browser extension. Once the connection between Waves.Exchange and your MetaMask wallet is successfully established, you will be redirected to the Wallet.

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WX Network Decentralized Trading Protocol

Frequently Asked Questions

Frequently Asked Questions

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WX Network
Decentralized Trading Protocol